Position
Sr. ServiceNow Administrator 1237
Description

The purpose of Senior ServiceNow Administrator position is to…

 

  • Provide day-to-day support for administration, configuration, and ongoing maintenance of the ServiceNow platform
  • Perform design and implementation tasks such as; requirements gathering, configuration, integration and testing
  • Partner with users to create/modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation.
  • Remain current on new features and functionality that plays a key role in driving continual improvement
Responsibilities

Outcomes & Activities:

 

  • Implement and enhance ServiceNow platform and modules per business requirements
  • Complete development, configuration and workflow administration to support business processes in the platform
  • Provide day to day operational support and maintenance including planned maintenance outages
  • Assist with unit testing and installation of new modules, releases and version upgrades
  • Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
  • Be the primary technical resource to complete a backlog of activities on the ServiceNow platform, as well as enable client to execute on future implementation activities
  • Assist with being a Tier-2/3 support for ServiceNow system
  • Provide analysis of problems while working toward solutions to technical issues
  • Comply with applicable laws, regulations, standards, policies and procedures
  • Comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties
  • Additional duties as identified
  • Remain compliant with our policies, processes and legal guidelines
Qualifications

Requirements:

 

  • ServiceNow certified Admin with 4+ years administrator experience
  • Configure ServiceNow Discovery, Orchestration, Event Management and Cloud Management ITOM modules.
  • 3rd party software integrations with ServiceNow
  • 4+ JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience.
  • Relational database expertise in relation to an enterprise software system
  • Knowledge of system design and development used within Service Oriented architecture and web services integration (REST, SOAP, WSDL, JAXWS)
  • Facilitate and support the rollout of new application and enhancements in ServiceNow
  • Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
  • Advice functional and admin teams on design, development and overall ServiceNow best practices.
  • Expert in following areas of ServiceNow – Workflow Editing, Report Generation, Performance Analytics, Update Sets, Glide Records and System, CMS, Orchestrator / MID Server
  • Expert in following technologies – javascript, sql, HTML, CSS, Webservices API (SOAP or REST), PowerShell, JSON, XML
  • Available to work flexible hours as required by assigned projects or system problems
  • Work onsite at the assigned required work location

 

Preferred:

 

  • Bachelor’s degree or equivalent in Computer Science, Information Systems, or closely related field of study

 

Knowledge and Skills:

 

  • Be organized and capable of meeting all deadlines
  • Remain positive, professional, determined, calm and focused when faced with challenging situations
  • Be a quick thinker, with an ability to understand and interpret information promptly and effectively
  • Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment
  • Be data driven and able to troubleshoot complex issues thoroughly to resolution

 

Position: Sr. ServiceNow Administrator 1237

Thank you for submitting your application. We will contact you shortly!

Employment Type
Direct Hire
Job Location
Southfield, MI
Date posted
02/04/2020
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