What will you do?
• Provide professional end-user support via telephone, email or web submits
• Provide restorative or maintenance actions to resolve end-user problems
• Responds to end-user problems based on standard procedures
• Track incidents and calls, including but not limited to, entering data into the database timely and accurately
• May be responsible for ensuring systems are configured properly
• High school diploma or equivalent required year’s relevant experience
• Requires excellent customer service skills
• Solid foundation of Personal Computer experience
• Troubleshooting capability
• Overall knowledge of desktop productivity products
• Ability to work in a team environment
• Proven ability to remain flexible in a changing environment
• Attendance and schedule adherence are requirements of this position
• Knowledge in Ticketing Systems, VPN, Virtual environments, and Active Directory
• May require additional project-specific training
