Position
IT Engineer REQ 1114
Responsibilities
  • Mapping customer requirements to detailed solution design
  • Responding to customer incidents and restoring service
  • Analyzing customer incidents and requests and reviewing and selecting the most appropriate plan to restore service
  • Leveraging advanced monitoring tools to collect information and affect configuration changes
  • ACF2 Rule maintenance and support
  • Continuous Integration and Continuous Deployment experience preferred
  • Documenting a complete solution (current assessment, gap analysis, proposed solution, bills of materials, configuration specifications, etc.
  • Enterprise Job Scheduler Administration across multiple platforms, specifically CA Workload Automation AE and CA7
  • Maintaining, customizing, and supporting one or more Configuration Management Tools across multiple Platforms ( E.G. Serena Dimensions, CA Endevor, and GitHub Enterprise)
  • Operational Change Control Procedures and Best Practices, preferably in ServiceNow
Qualifications
  • Bachelor Degree in Computer Science or related field or applicable professional certification and/or two to four years relevant technical and analytical experience.
  • Supporting work/projects that require needs and cost/benefit analysis and resolution of changes in project scope
  • Analyzing, coding, documenting and testing technology products and systems.
  • Implementation and/or modification of current or new technology in order to meet business needs
  • Applying standard methodologies and analysis to problem solving
  • Developing technology documentation
  • Supporting work/projects that require needs and cost/benefit analysis and resolution of changes in project scope
  • Gathering business requirements and preparing business proposals for business lines
  • Evaluating hardware and software products and developing recommendations for management
  • System operation practices
  • Security and control procedures
  • Computer technologies and multi-platform capabilities
  • Learn to use new concepts and technologies
  • Evaluate moderately complex problems/changes and understand the inter-dependencies between components
  • Develop solutions requiring analysis and research
  • UNIX and Windows Operating Systems ( traverse directory structures, basic scripting)
  • Hardware and software languages and ITIL practices and frameworks
  • Audit Procedures and Best Practices
  • ITIL¬†Foundation

Position: IT Engineer REQ 1114

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Employment Type
Direct Hire
Job Location
Detroit, MI
Date posted
03/08/2019