Business Analyst 1223

The purpose of the Business Analyst, Collections Application position is to…


  • Understand your application; identify deficiencies and offer suggestions to improve it
  • Gather requirements of medium complexity, Partner with Developers, and Test features to ensure they meet user requirements

Outcomes & Activities:


  • Maintain application backlog that clearly describes tasks. Keep the backlog clean
  • Know your customers by documenting personas, responsibilities and needs
  • Proactively champion features for your end users to help meet their business needs
  • Gather requirements from business users and record them clearly in a format useful to developers
  • Partner with Developers to achieve great application performance
  • Test new features and code to be sure they meet requirements
  • Demonstrate your features to team members, end users, and management
  • Know your application behavior & data; offer simple solutions
  • Apply team documentation and testing standards and recommend process improvements
  • Recognize upstream and downstream impacts; communicate effectively (verbally & in writing)
  • Improve your application and team processes
  • Decrease incidents and increase uptime of your application
  • Triage incoming tickets in an on-call rotation
  • Participate in PMO Projects
  • All other duties as assigned
  • Attendance as required by department
  • Remain compliant with our policies, processes and legal guidelines


  • Bachelor’s degree or equivalent in Computer Science, Information Systems, or closely related field of study
  • Minimum of 2 years’ experience in Business Analyst or related role
  • Excellent oral and written communication skills
  • Experience documenting user requirements (e.g., user stories and acceptance criteria)
  • QA Testing experience
  • Willingness to participate in an on-call support rotation






  • Experience working in an Agile team using Scrum or SAFe methodology
  • Experience working with or creating personas and user stories
  • Certified Scrum master or PMP
  • Ability to query database (SQL / PLSQL)
  • Basic ability to read code (Java, C#, Visual Basic)
  • Testing certifications
  • Working knowledge of Artiva, LSS, GPS-SID and Contact Center, with extensive knowledge of at least one of these technologies

Position: Business Analyst 1223

Thank you for submitting your application. We will contact you shortly!

Employment Type
Contract to Hire
Job Location
Southfield, MI
Date posted
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